Privacy Policy

Welcome to Solar CRM ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our solar customer relationship management system. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the system.

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you use our services, including:

• Name and Contact Details: Full name, email address, phone number, alternate phone number
• Address Information: Residential address, city, state, pincode
• Property Details: Property type, sanctioned load, electricity bill amount
• Utility Information: DISCOM name, consumer number
• Account Information: Username, password (hashed), profile photo

2.2 Business Information

For companies using our CRM, we collect:

• Company name, address, contact details
• GSTIN and business registration details
• Company settings and preferences
• Logo and branding materials

2.3 Project and Quotation Data

• Quotation details including customer requirements and pricing
• Project installation details and progress
• Survey information and site photos
• Payment and billing information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process quotations and manage solar installation projects
• To communicate with you regarding your inquiries, quotations, and projects
• To send you notifications, updates, and promotional materials (with your consent)
• To manage user accounts and provide access to the CRM system
• To analyze usage patterns and improve our services
• To comply with legal obligations and enforce our terms of service
• To detect, prevent, and address technical issues and security threats

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Passwords are stored using secure hashing algorithms
• Access Controls: Role-based access to ensure only authorized personnel can access sensitive data
• Secure Transmission: Data is transmitted over secure HTTPS connections
• Regular Updates: We keep our security measures up to date with industry standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We may share your information in the following circumstances:

• With Service Providers: We may share data with third-party service providers who perform services on our behalf (e.g., hosting, data processing)
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer required.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing your personal information
• Data Portability: Request transfer of your personal information to another entity

To exercise these rights, please contact us using the information provided below.

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to read the privacy policies of any third-party services you visit.

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

If you have any questions about this privacy policy or our data practices, please contact us: